Delivery Policy
Effective 1 November 2026 · Version 1.0
Blink delivers goods, parcels, documents and larger loads point to point by road. We do not sell goods ourselves: you (or the business you bought from) hand the goods to a Blink driver, who delivers them directly. This policy explains how that works. It forms part of our Terms of Service. Blink is operated by Exodia Labs Sdn Bhd.
1. Service area
Blink currently serves the Klang Valley: KLCC, Bukit Bintang, Brickfields, Bangsar, Mont Kiara, Kepong, Setapak, Wangsa Maju, Ampang, Cheras, Sri Petaling, Old Klang Road, Petaling Jaya, Damansara, Subang Jaya, Puchong, Shah Alam, Setia Alam, Klang, Cyberjaya, Putrajaya, Kajang, Rawang, Sungai Buloh. Pickups and drop-offs must be within the service area; the app tells you if an address is outside it. We will publish new areas on our delivery areas page as we open them.
Deliveries run every day. Most drivers are online from early morning to late night; availability is lower overnight and on major public holidays.
2. Vehicles, size and weight limits
Choose the vehicle that fits your goods. Each vehicle has a maximum load and cargo size; the driver may refuse goods that exceed them or that cannot be carried safely.
| Vehicle | Max load | Max cargo size (L × W × H) | Base fare (first 5 km) | Per km after | Each extra stop | Free loading time, then |
|---|---|---|---|---|---|---|
| Motorcycle | 10 kg | 50 × 40 × 50 cm | RM 5.00 | RM 0.80 | RM 3.00 | 10 min, then RM 3.00 per 30 min |
| Car | 40 kg | 70 × 50 × 50 cm | RM 12.00 | RM 1.20 | RM 5.00 | 15 min, then RM 5.00 per 30 min |
| 4x4 Pickup | 500 kg | 150 × 150 × 50 cm | RM 30.00 | RM 2.00 | RM 10.00 | 30 min, then RM 15.00 per 30 min |
| Van | 800 kg | 240 × 150 × 120 cm | RM 45.00 | RM 2.50 | RM 15.00 | 30 min, then RM 20.00 per 30 min |
| 1-Tonne Lorry | 1,000 kg | 300 × 170 × 170 cm | RM 80.00 | RM 3.00 | RM 20.00 | 45 min, then RM 30.00 per 30 min |
| 10ft Lorry | 1,500 kg | 300 × 170 × 170 cm | RM 120.00 | RM 3.80 | RM 25.00 | 60 min, then RM 40.00 per 30 min |
| 14ft Lorry | 3,000 kg | 430 × 200 × 200 cm | RM 180.00 | RM 4.50 | RM 30.00 | 60 min, then RM 50.00 per 30 min |
| 17ft Lorry | 5,000 kg | 520 × 220 × 220 cm | RM 260.00 | RM 5.50 | RM 40.00 | 90 min, then RM 60.00 per 30 min |
| Reefer Van | 800 kg | 240 × 150 × 120 cm | RM 70.00 | RM 3.30 | RM 20.00 | 30 min, then RM 25.00 per 30 min |
| Reefer Lorry | 3,000 kg | 430 × 200 × 200 cm | RM 250.00 | RM 6.00 | RM 35.00 | 60 min, then RM 50.00 per 30 min |
Distances over 30 km are charged at a lower per-km rate. Prices include the driver; door-to-door carrying and extra helpers are optional add-ons. Motorcycle items must be securely packed and fit the delivery box. The live rates on our Pricing page always apply.
3. Delivery speeds and timing
| Speed | What we promise | Price |
|---|---|---|
| Express | A driver is dispatched right away. The app shows the estimated pickup and arrival times, which update live. | Standard rate |
| Within 4 hours | Delivered within 4 hours of booking. | Discounted (15% off by default) |
| Same day | Book by 14:00, delivered by 21:00 the same day. | Discounted (30% off by default) |
| Next day | Delivered the next day in the window you pick: 09:00–13:00, 13:00–18:00 or 18:00–21:00. | Discounted (40% off by default) |
You can also schedule an order for a specific time, from 15 minutes to 14 days ahead.
Arrival times are estimates based on live traffic. Weather, road closures, floods and incidents can cause delays. If we miss a promised window through our fault, contact us and we will make it right under our Cancellation & Refund Policy.
4. Multi-stop deliveries
One order can have up to 20 stops including the pickup. You can let us optimise the stop order for the shortest route, keep your own order, or lock certain stops in place. Each extra stop is charged at the vehicle's extra-stop rate. Every drop-off gets its own tracking and proof of delivery.
5. Tracking and proof of delivery
You and your recipients can follow the driver live on a map from pickup to drop-off. Recipients get a tracking link by SMS or WhatsApp.
At each drop-off the driver records proof of delivery: a photo of the goods at the destination and, where required, the recipient's name or signature. The time and location are recorded automatically. You can download a proof-of-delivery PDF from the order page.
Delivery codes: business senders can turn on delivery codes. The recipient receives a short code and must give it to the driver, who cannot complete the drop-off without it. Use this for valuable goods.
6. Failed delivery attempts and return to sender
If nobody is available at the drop-off, the driver calls or messages the recipient and the sender and waits a reasonable time. If the delivery still cannot be completed, we follow your instructions: try another drop-off, wait longer (waiting fees apply) or return the goods to the pickup.
Return to sender is charged at 50% of the vehicle's base fare. If the goods cannot be returned (for example, nobody is at the pickup), we keep them safe and contact you to arrange collection or redelivery.
Cash on delivery: the driver hands over the goods only after collecting the amount shown on the order. If the recipient refuses to pay, the goods are returned to the sender.
7. Prohibited and restricted goods
The following must not be sent with Blink:
- anything illegal to possess, sell or carry in Malaysia, including drugs and controlled substances, counterfeit goods and stolen property;
- firearms, ammunition, explosives, fireworks, weapons and replicas;
- flammable, toxic, corrosive or radioactive materials, compressed gases (including full gas cylinders) and other dangerous goods;
- live animals (except where Blink has specifically agreed a pet transport arrangement);
- human remains, organs and bodily fluids;
- cash, bank notes, cheques, gold bullion, loose precious stones and negotiable instruments (cash collected by the driver under cash on delivery is allowed);
- alcohol and tobacco to anyone under 21, and any goods that require a licence you do not hold;
- pornographic or obscene material, and goods that infringe someone's intellectual property;
- goods packed so poorly that they could injure the driver or damage other goods.
Restricted goods that need care, such as fragile items, perishable food, medicines and high-value electronics, may be sent if they are properly packed and correctly described, and you should consider Goods Protection for them.
A driver may inspect goods that appear unsafe and may refuse them. Sending prohibited goods breaches our Terms and may lead to account closure and a report to the authorities.
8. Goods Protection
Every delivery includes standard cover of up to RM 200.00 for proven loss or damage while the goods are in the driver's care.
For more valuable goods, add Goods Protection at booking by declaring the value of the goods. It costs 1% of the declared value (minimum RM 1.00, maximum RM 500.00). If the goods are lost or damaged, we pay the proven loss up to the declared value, capped at RM 3000.00 for motorcycles, RM 5000.00 for cars, RM 10000.00 for vans and RM 20000.00 for 1-tonne lorries (other vehicles RM 5000.00).
Goods Protection is Blink's own limited liability cover, not an insurance policy. Exclusions and the claims process are set out in our Terms of Service and Cancellation & Refund Policy.